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Be concise. Be a good listener. Choose a folder where you want to save the restored file. Select a file to attach: Attach files Cancel Do you still have a question?

Next, tap the app to pause the process, then tap it again to continue. Make a smaller backup. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link. Connect your device to a power source.

Turn off both your computer and your iPhone, iPad, or iPod touch. Sign In MozyPro - For BusinessAdministratorsMozyEnterprise - For Enterprise ITAdministratorsMozyHome - For PersonalMy FilesMy Account Partner PortalsReseller PartnersService Provider PartnersSupport PortalCommunityMy Support Products ProductsMozyPro – For BusinessMozyEnterprise – For Enterprise ITMozyHome If you use a Windows PC and iTunes won't respond or your backup never finishes, you might need toupdate, change, disable, or uninstall your security software. Delete older backupsthat you don't need.

Make sure that your device's screen is locked. Your cache administrator is webmaster. logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2017 toggle Sign In Support Partner Portals Reseller Sign In Need help asap.

Don't hesitate to let me know if you have other questions. If your device won't automatically back up at nightTo automatically back up your device each day, here's what you need to do: Make sure that iCloud Backup is turned on in For example, sometimes public Internet networks (like school or business networks) have profile or restriction settings that make iCloud Backup unavailable. Break information down into a numbered or bulleted list and highlight the most important details in bold.

Here are some possible causes and what you can do about each: If a message says something like, "Restoring 350 of 1200 items," then your photos are probably still being restored. All rights reserved. When answering questions, write like you speak. If an alert says there's not enough disk spaceIf a message says there’s not enough disk space when you try to back up your device, free some space on your Mac

Related Content Was this article helpful? If you see a grayed-out app or one that takes a long time to load, make sure that you're connected to a Wi-Fi network. Avoid jargon and technical terms when possible. Gabe Kandutsch 1 Post 0 Reply Likes Posted 5 months ago Me Too Un-Me Too 1 Follow Unfollow 1 0 Replies Be the first to post a reply!

When people post very general questions, take a second to try to understand what they're really looking for. Try again after each step Make sure that you have the latest version of iTunes. When no other word will do, explain technical terms in plain English. Go to Settings > iCloud.

Apple Footer  Apple Support If your iTunes backup couldn‘t be completed or you can‘t restore from a backup More ways to shop: Visit an Apple Store, call 1-800-MY-APPLE, or find NewsIn the NewsPress ReleasesAwards and ReviewsSpecial Reports Mozy BlogLegalTerms Privacy PolicyCopyrightTrademarksPayments and RefundsCookies Careers Contact Sign UpMozyPro - For BusinessMozyEnterprise - For Enterprise ITMozyHome - For PersonalMozyPro - 30-Day Free TrialMozyHome Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. If a message says that your restore is incomplete or some items won't restoreThese messages mean that you disconnected from Wi-Fi during the restore process or that some of your apps

If a message says there was a problem enabling iCloud Backup Wait ten minutes, then go to Settings > iCloud. If you need help after you followedthe steps to make an iTunes backuporrestore from an iTunes backup, use the steps in this article. Make it apparent that we really like helping them achieve positive outcomes.

Most questions get a response in about a day.

Look for your file, then click Open. Or,use iCloud to back up your deviceandrestore from your iCloud backup. Check that iCloud Backup is on, then tap Back Up Now.* *If the Back Up Now option is grayed out, it might be because you aren't connected to Wi-Fi or because Submit Cancel One Moment Please Thanks for your feedback. 42% of people found this helpful.

Contact the vendor for additional information. Apple Footer  Apple Support If iCloud Backup couldn’t be completed or you can’t restore More ways to shop: Visit an Apple Store, call 1-800-MY-APPLE, or find a reseller. Connect your device toa Wi-Fi network. Ask yourself what specific information the person really needs and then provide it.

All rights reserved. Then, provide a response that guides them to the best possible outcome. Stick to the topic and avoid unnecessary details. You can also back up from your Settings menu.Tap Settings > iCloud, then scroll down and tap Backup.

Here are five guidelines: Keep it conversational. If you see an alert that says an error occurred,your backup is corrupt or incompatible, or there's not enough disk space, find your error message below to learn what to do Choose whether you want to Restore a Backup Copy or Restore a Portable File. Here are some things you can do: Upgrade your iCloud storage plan.

These purchases might include content like apps, movies, music, and more.