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HP Spectre X360 Motherboard Burned

I work for HP Please click“Accept as Solution ”if you feel my post solved your issue, it will help others find the solution. Same thing.No lights whatsoever, no blinking lights either. Showing results for  Search instead for  Do you mean  or Post new question Post new question Question HP Spectre X360 motherboard burned, literally Replies (62) Reply Topic Options Subscribe Mark Topic I really feel this should be a recall. 0 0 Tonya60 Top Student Posts: 4 Member Since: ‎12-16-2016 Message 20 of 63 (332 Views) Report Inappropriate Content Re: HP Spectre X360 Check This Out

By using this site, you accept the Terms of Use and Rules of Participation Discussion Boards Open Menu Discussion Boards Open Menu Welcome to the Forum! The computer stopped charging yesterday morning, gave me a low-battery warning and emitted an electrical-burn smell and would not respond after I shut it down.I opened the back and the short I was using it without power plugged in. Discussion Boards Open Menu Discussion Boards Open Menu Welcome to the Forum!

ERROR The requested URL could not be retrieved The following error was encountered while trying to retrieve the URL: http://0.0.0.10/ Connection to 0.0.0.10 failed. This is in total disrespect of customers buying a top-end machine and expecting value for which they paid.The whole customer experience with HP is such a blatant disrespect for customers. No little red or white light by the charging port. I decided to open the back of the laptop up and there was a burnt section on the motherboard right near the m.2 ssd drive.

I have yet to be contacted and it's now over a month since your initial, apparently canned, response. The only resolution that makes sense is for HP to either replace the motherboard for free (and we just plan on having to do it again in a year) or they I checked the replacement parts site for this motherboard and noted that there are zero in stock and that they were on backorder. I'm amazed that in this world of cheap external hard drives and near-universal broadband, people are still not backing up their data.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details). What kind of product is this?! Last time I had this problem it failed the battery test. This suggests a lot more failures of this product than are even reported on this board.

This is a flaw and I will be contacting the Better Business Bureau if I don't hear anything back by the end of the day today. 0 0 RAHULSHAH1981 Honor Student They quoted the repair at $640.00. If I would have known this would happen, I definitely would have spent my $1000 on a more reliable product other than an HP.HP should really investigate this issue and fix It may also explain why there are so few available from third-party vendors and why they are so expensive.I'm thinking about the fact that if this motherboard/product system is failing at

The reliability of that Air, and the fact that I recently ressurected a 2006 Macbook Pro and turned it into a surprisingly fast Linux box is making me wonder if that If you have other tech questions, email them to me at [email protected], or post them to a community of helpful folks on the PCW Answer Line forum. Or perhaps you have some contact details of a moderator? Like almost everyone else, mine has conveniently died 14 months after purchasing it (December 2015) and so it's now out of warranty.

If that were the case, you'd have to send the drive to a data recovery service that would charge you hundreds or even thousands of dollars to recover your data...if your his comment is here As you can easily see this post has gotten quite a few replies with the exact same issue. Might be able to try a different charger today, hopefully that will work. 0 0 ArjenRR Tutor Posts: 5 Member Since: ‎10-17-2015 Message 13 of 86 (9,896 Views) Report Inappropriate Content At the minute I am not very happy with HP, let's see if you can change that?!

HP support will send someone to pick up the laptop for repair, but I have no idea when. Reply 0 0 louis25th Tutor Posts: 9 Member Since: ‎12-09-2016 Message 5 of 12 (419 Views) Report Inappropriate Content Re: Spectre x360 Convertible 13-4002dx Motherboard Failure Options Mark as New Bookmark Read more Register · Log In HP Support Forum Home > Notebooks > Hardware > HP Spectre X360 motherboard burned, literally Search the Community this contact form HP did NOT wipe the SSD, which was a nice surprise.

As you have seen your burnt one, I wonder if it is the same as the following ones?https://www.amazon.com/gp/customer-reviews/R1OLZH5Q1MAH6E/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B010Q...https://www.amazon.com/gp/review/R1WAR9MXNIX8LC?ref_=glimp_1rv_clhttp://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Spectre-x360-Haywire-RIP/td-p...Thank you, Reply 0 0 Everyone's Tags: Spectre x360 motherboar… View All (1) MochaJava This is their product defect, not normal wear and tear. I realized the smell was coming out of the vent on the side of the laptop.

I was contacted by HP support team but nothing has been resolved yet.

Learn How to Post and More  Community News  Best of the Community Blog  Notebooks Notebook Operating System and Recovery  Notebook Boot and Lockup  Notebook Wireless and Networking  Notebook Audio  Notebook Video, Now, mine will not turn on and I will will lose all my data when i send it for service. First Time Here? Resolv_S Glad to help you.

Thank you! 0 0 gadams65 Intern Posts: 15 Member Since: ‎11-02-2016 Message 36 of 63 (164 Views) Report Inappropriate Content Re: HP Spectre X360 motherboard burned, literally Options Mark as New This is either an engineering flaw or some sort of chronic component failure. Showing results for  Search instead for  Do you mean  or Post new question Post new question Question Reply Topic Options Subscribe Mark Topic as New Mark Topic as Read Float this http://hamlookup.com/hp-spectre/hp-spectre-x360-gold.html I have taken it into a local repair shop (also a hp business credited store) and they cannot find what is wrong with it, but they will not open it.

If you are unfamiliar with how the Forum's private message capability works, you can learn about thathere. It takes a couple of weeks and they'll wipe your hard drive but unfortunately this has been a common problem with the spectre. About Us Contact Us Digital Edition Customer Service Gift Subscription Ad Choices Newsletters Privacy Policy RSS Terms of Service Agreement E-commerce Affiliate Relationships PCWorld CATEGORIES Business Laptops Mobile PC Hardware Printers The best they could offer me was a 40% discount to repair the motherboard.All though the laptop is out of warranty and I did not purchase the extended warranty I find

Now I'm seeing all these posts and am wondering if we'll all see any kind of resolution. I am suppose to receive it by the end of this week or Monday. Same thing happened to me, not expecting the laptop back till Friday. 0 0 jlonomo Teacher Posts: 81 Member Since: ‎06-29-2015 Message 15 of 86 (9,882 Views) Report Inappropriate Content Re: Additional batteries are affected.

In the meantime, I may get better assistance from the retailer. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). Reply 1 1 Callumodonnell Top Student Posts: 5 Member Since: ‎02-01-2017 Message 7 of 12 (332 Views) Report Inappropriate Content Re: Spectre x360 Convertible 13-4002dx Motherboard Failure Options Mark as New