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HP Envy 15 DVD/CD Rom No Longer Recognized.

Uninstalling the driver and restarting the computer will reinstall the driver which will resolve most issues related to the device driver. Also Read: Ultimate Guide to Turn off Windows 10 Privacy Settings Solution 2 So, if above solution didn't worked for you, probably you need to create a registry key for DVD drive. Step 4: Restoring system files Use Microsoft System Restore to return the system back to a time when the CD/DVD writing software was known to work. Click the arrow next to each of the following items in the list: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class Select 4D36E965-E325-11CE-BFC1-08002BE10318. http://hamlookup.com/hp-envy/hp-envy-17-n106nl-vs-hp-envy-17-n102nl.html

Search all support All Support Software, Drivers and Updates Troubleshooting How to Product Information User Guides Cancel Example: "Photosmart c4300 printer is jammed" Loading Results Z7_3054ICK0KGTE30AQO5O3KA3014 hp-share-print-widget-portlet Actions ${title} Loading... If the drive is still missing after using the troubleshooter, continue to the next step. help on step by step downloading and installing GIGABYTE GA-H61M-DS2 REV.5 motherboard drivers using usb solved Newbie needs help installing W10 on pc without optical drive More resources See also Windows United States Do more with Dell Employee & Student Discounts Partner Program Dell Outlet TechCenter Make a Payment About Dell Investors Company Information Corporate Social Responsibility Customer Engagement Careers Dell Newsroom

For more information about testing for CD/DVD drive hardware failures, refer to one of the following HP support documents: Desktop PCs: Testing for Hardware Failures (Windows 10, 8) (in English) Notebook warning: The edges of metal panels can cut skin. If you are using a notebook computer, skip to Step 5. For more information about testing for CD/DVD drive hardware failures, refer to one of the following HP support documents: Desktop PCs: Testing for Hardware Failures (Windows 10, 8) (in English) Notebook

  1. Then click the Software - Multimedia, and Software - Solutions links and look for any available recording software updates, for example CyberLink Power2Go update.
  2. Use these steps to troubleshoot this condition.
  3. Software for burning discs does not recognize the drive in Windows 7 If the CD/DVD writing software displays notification that no drive is detected, use the steps in this section.
  4. If you are using a notebook computer, skip to Clearing the upper and lower registry filters.

In Device Manager, click Action, select Scan for hardware changes, then wait for Windows to find and install the CD/DVD drive. Note: upgrading from a LTS release to a non-LTS release, such as from 12.04 LTS to 13.04, as the OP did, instead of going between LTS releases, carries a higher risk Reply Trouble Fixers December 28, 2015 at 12:28 pm That should not happen, as any of the solution provided above does not interfere with the booting process of the Windows. If you are using a desktop computer with BIOS version 6 or less running Windows 7 Turn off the computer and wait five seconds.

Confirm the deletion by clicking Yes. My CD/DVD drive shows up at the bottom left. Sometime the CD/DVD tray will open and other times it will not. Figure : Example of CD/DVD drive listing in desktop BIOS version 7 or greater Press the Esc key to exit Device Configuration.

Turn off the computer, unplug all cords from the computer, and then press the Power button on the front of the computer for five seconds. Be careful not to dislodge other cables. Back to Top Run the Hardware and Devices troubleshooter (Windows 7, Windows 8, Windows 8.1 and Windows 10) You can run the Windows Hardware and Devices troubleshooter which is built-in to If problems occur after using these steps, browse to the file and double-click it to restore the registry.

Figure : Search for regedit If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. Restart your computer (Once the restart is complete, the Operating System will automatically install the required drivers). then when I checked online thousands of people had encountered the same issue. You might find a exclamation mark too in device manager for your DVD Drive in device manager.

Step 3: Replacing the PxHelp20 registry value on computers running Windows 7 Use the following steps to replace the PxHelp20 registry value: Unplug all non-essential external plug and play devices, especially this contact form If you have added a new drive, use the disc burning software that came with the drive or use the native burning capabilities of Windows. Wait until the computer fully shuts down, then disconnect the power cord from the computer. I have been searching for this from months and no solution worked for me.

The drive should work correctly once it has been enabled. October 3, 2016 at 7:40 pm The third solution is a shitty one. For more information about testing for CD/DVD drive hardware failures, refer to the HP support document Testing for Hardware Problems Using Hardware Diagnostic Tools (Windows 7). have a peek here Be careful not to dislodge other cables.

Close Registry Editor. b solved How to install os in hp laptops from CD/DVD how to detect or boot external cd/dvd drive in HP Pavilion dv2000? If a LowerFilters value is listed on the right side of the registry editor window, click the LowerFilters value, and press the Delete key.

Figure : CyberLink Power2Go error message example Step 1: Using the Hardware and Devices troubleshooter in Windows 7 Windows7 includes a troubleshooter that checks hardware, such as CD/DVD drives, for problems.

Then complete the following steps. Thanks so much. After upgrading, it stopped working, and I fixed the problem by: shutting down my machine (don't forget to unplug it and then tap the power button once to discharge components, preventing If the CD/DVD drive is not original equipment and was recently added, make sure that the drive cables are installed correctly.

Figure : Scan for hardware changes When the installation finishes, the drive name should appear in Device Manager. Reply Peter October 3, 2016 at 9:08 pm i think that there is a mistake in solution 3 because there is no "LowerFilters" registry in "{4d36e965-e325-11ce-bfc1-08002be10318}" folder which is marked in Replace the cover and plug in the power, keyboard, mouse, and video cables. Check This Out Reply gamer baig June 19, 2016 at 7:05 pm Heck yeah solution 2 fixed it.

On a desktop computer Press and hold the power button for 5 seconds to turn your computer completely off. Thank you so much 🙂 Reply Charlotte Tracey August 24, 2016 at 9:18 pm None of these worked for me. Complementary Content IBM WebSphere Portal Home IBM Logo Sign Up Log In Welcome Getting Started Contact HP - Anonymous Contact HP Product Context View Support Home Test page Product Home Product Look for a CD/DVD drive entry in the Device Configuration sub-screen.

This page requires Javascript. To reset the drive, follow these steps: Press and hold the power button for 5 seconds to turn your computer completely off. Select Boot Options and then press Enter. Navigate to following path in it: 1 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} Right click on UpperFilters and select Delete, confirm the deletion by clicking Yes.

Disclaimer · Privacy Policy · Terms of Use · All Rights Reserved. The following procedure is an example of how to correct a No burner is currently available message in CyberLink Power2Go. If the drive name still does not appear, replace the cable, the drive, or have the computer serviced. It is a built in, not external laptop has vista operating system.

Double-click IDE ATA/ATAPI controllers in Device Manager to see if there are any problems and troubleshoot them according to the error codes. C#, PI Calculator, Interview Challenge What would be a word for a product that is below the expected level of quality? If Windows recognizes the drive, you are finished. The computer exits the BIOS and starts into Windows.

I have updated all software and hardware available.